Tag: review
Huddle: One year on, is it still a leader in cloud collaboration?
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It’s been over a year since our last look at Huddle. In that time, the company has continued to improve its SaaS product without compromising on usability. Despite its undeniable complexity and breadth, Huddle has retained its flawless UI and continues to impress with every update.
Perhaps it’s for this reason that government organisations seem to be [...]
Category: Collaboration, CRM, Initial Reviews
TeamSupport: collaborative customer support
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We’re no strangers to help desk support software, and TeamSupport is another competitor in the market for online customer support management in the cloud. TeamSupport is designed for both B2B technology companies and internal support desks. It helps manage support through channels that customers are most comfortable with, including phone, web, email and chat.
Usability
Tickets are logged [...]
Category: Collaboration, CRM, Initial Reviews, Project Management
TriggerApp: Project management with Xero integration
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Cloud project management tools are one of the SaaS products I use the most, so I was really keen to have a look at TriggerApp. It’s a cloud project suite which handles customer data, project data and project tasks. It also ties timesheets to financial data for easy reporting, and provides an excellent graphical overview [...]
Category: Initial Reviews
Psoda: program and project management SaaS
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Project management systems in the cloud are not hard to find, and there’s an array of different options to choose from – some basic, some complex. Psoda is at the complex end of the scale as it covers other aspects of project management and allows users to record incredibly granular detail.
Psoda is a scalable project [...]
Category: Initial Reviews
ServiceNow: IT Service Management SaaS
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ServiceNow is an IT Service Management SaaS platform. In its default configuration, it’s designed to handle the entire ITIL lifecycle (and then some), providing each function with the tools they need to work on incidents, problems, requests, changes and more. A powerful admin interface provides management staff with the ability to generate detailed reports based [...]
Category: Initial Reviews
EZShift Review
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The number of businesses that rely on shift-based working schedules is enormous, and the various tasks and responsibilities related to managing such schedules is sure to prove time-consuming even for experienced managers. Software tools play a vital role in making scheduling easier, and inevitably, such tools have entered into the cloud space. EZShift is a [...]
Category: Collaboration, HR, Initial Reviews, Logistics
TestLodge Review
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Bringing the various tasks involved in the day-to-day operation of a business online with simplified tools is a major part of the cloud’s purpose, and testing processes are certainly part of the engines that make today’s businesses click. It seems natural, then, that testing would find its way into the cloud space, and TestLodge has [...]
Category: Collaboration, Development & Testing, Initial Reviews, Productivity, Project Management
Base CRM Review
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Cloud-based sales management is able to take a variety of forms and can work with numerous types of interfaces, and the precise way in which such a service is created can have a major impact on the overall success of the sales management and improvement plans. Base is a customer relations management tool that sets [...]
Category: CRM, Initial Reviews
OneDesk Review
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Tackling product management in any medium is accompanied by certain challenges, and in the cloud, difficulties often revolve around effective organization and fluid interaction between participants. One SaaS team, OneDesk, has created a service that addresses these issues in product management while also incorporating a host of other functions, from support management to human resources [...]
Category: Collaboration, Communications, HR, Initial Reviews, Logistics, Productivity
Egnyte Review
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File sharing is a natural part of many modern cloud service offerings, but as an add-on feature rather than a service focus, file sharing may be insufficient for a given company’s needs. Egnyte makes an effort at bringing file sharing to the foreground with its “hybrid cloud” service offering. In essence, clients are provided with [...]
Category: Initial Reviews, Online Storage & backup
