Cloud news 14th May 2012
Lucid software announce integration with Jive
Lucid Chart now integrates with latest version of the Jive Cloud platform following a recent announcement from Lucid Software. The new interface takes advantage of the Jive !App Experiences API.
Jive !App Experiences is a tool which enables users to use purpose built apps and merge them in documents, discussions and other similar activities. This allows Jive users to interact with Lucid Chart with a single click from inside Jive. Jive users who do not yet use Lucidchart can install it through the Jive Apps Market as of today.
Zoho Support enables social media integration
Zoho have announced that integration with Facebook and Twitter has now been enabled for Zoho Support. This opens up new lines of communication with customers who are increasingly using social media to resolve their problems, and it brings Zoho Support in line with some of the most expensive support applications on the SaaS market.
The integration allows you to design and build support channels specifically for tweets and Facebook comments, and use keywords to help identify queries and automatically assign them to the correct agent. You can also set a ‘trouble sensing filter’ which monitors twitter and alerts you when your company starts trending – perhaps for the wrong reasons – giving you time to act.
HybridCould announce large new cloud file sharing deal
File sharing in the cloud has become big news in recent months, with Amazon and Google announcing their own cloud file sharing services. However, HybridCloud have now announced one of the biggest corporate deals so far. HybridCloud is to be deployed in a 25,000 seat deal with the Young and Rubicam group, who ‘collaborate on some of the most creative and innovative campaigns the world has seen’.
Category: News & announcements
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Claire Broadley is a technical author and SEO copywriter. She reviews cloud applications and SaaS products for Rated Cloud.View Author Profile
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