Category: CRM
XOCashflow: Email Reminders For Xero
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Rated Cloud has previously reviewed both Xero and FreeAgent. The two SaaS products are close competitors in the cloud accountancy market, although there are some key differences between them. One is email reminders.
FreeAgent includes a reminder feature which automatically fires out emails based on pre-defined rules and templates. Xero, on the other hand, doesn’t offer [...]
Category: Accounts & invoices, CRM, Initial Reviews
Huddle: One year on, is it still a leader in cloud collaboration?
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It’s been over a year since our last look at Huddle. In that time, the company has continued to improve its SaaS product without compromising on usability. Despite its undeniable complexity and breadth, Huddle has retained its flawless UI and continues to impress with every update.
Perhaps it’s for this reason that government organisations seem to be [...]
Category: Collaboration, CRM, Initial Reviews
FreeAgent: Cloud accounting for small businesses
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FreeAgent is a UK-based company that was launched in 2007. It offers a host of excellent features and other integrations to help manage your accounts, whether you are based in the UK or elsewhere.
Account management systems are definitely a popular form of SaaS, and over the last few years, there has been something of an [...]
Category: Accounts & invoices, CRM, Initial Reviews
BetterSalez: cloud CRM sales tracking and management
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BetterSalez is a new cloud based sales tracking software which will include several online apps to help you manage your sales. I say ‘will’ as the software is still in its early stages. At the time of writing this article, the main app is the only one in beta; three additional apps marked as ‘coming [...]
Category: Collaboration, CRM, Initial Reviews
TeamSupport: collaborative customer support
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We’re no strangers to help desk support software, and TeamSupport is another competitor in the market for online customer support management in the cloud. TeamSupport is designed for both B2B technology companies and internal support desks. It helps manage support through channels that customers are most comfortable with, including phone, web, email and chat.
Usability
Tickets are logged [...]
Category: Collaboration, CRM, Initial Reviews, Project Management
Zendesk: Clever customer service in the cloud
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Last week’s review of Ticksy is still fresh in my mind, so I thought a review of Zendesk would be a timely follow-up. Zendesk has a number of features in common with Ticksy and it’s aimed at a similar audience, but in some ways, they’re like chalk and cheese.
Getting Started with Zendesk
Zendesk takes tickets from [...]
Category: Collaboration, CRM, Initial Reviews
Base CRM Review
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Cloud-based sales management is able to take a variety of forms and can work with numerous types of interfaces, and the precise way in which such a service is created can have a major impact on the overall success of the sales management and improvement plans. Base is a customer relations management tool that sets [...]
Category: CRM, Initial Reviews
Cloud Computing for Dummies…
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Whether you’re a business owner or not, somewhere along the line you must of heard something about cloud computing – if you haven’t, pay attention, the encounter might be just around the corner.
If you’re anything like me, you consider yourself to be pretty tech savvy and practically able to perform miracles on computers, yet the [...]
Category: A soupçon of whimsicality, Collaboration, Communications, CRM, deep thoughts, How-to, Online Storage & backup, Opinion
amoCRM Review
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Managing the sales process is a formidable challenge for nearly any business, and a variety of approaches have been proposed to help managers organize sales data and squeeze extra efficiency out of their work. Recently, such approaches have moved to the cloud, where the promise of having a centralized, online solution will doubtless attract professionals [...]
Category: CRM, Initial Reviews
icomplete review
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Today’s businesses have communication and customer relations needs that call for sophisticated management tools, and the cloud is proving to be a popular venue for solutions that cater to these business basics. While managing clients and handling customer contacts have traditionally been separate task-based realms incorporating different solutions, a more modern approach is to tie [...]
Category: Collaboration, CRM, Initial Reviews
